General Terms Of Use

Thank you for visiting MillionaireHolidays.com (the "Website"). Please read the following information carefully as the following terms and conditions will apply to your use of the Website. 

Use of The Website

By accessing or using the Website, you are accepting the terms and conditions of use. However, if you do not or cannot accept the Website terms and conditions and/or the Booking Terms and Conditions you must stop using the Website immediately. The conditions may change from time to time but by browsing the Website you are accepting the terms and conditions which are in use at that time. The Website is designed for use within the UK and by accessing this Website you are agreeing that English law will be applicable to any disputes which may arise. The Website is for your personal use only and shall only be used in connection with the purchase of a holiday and/or products connected with that holiday. You shall not copy, use, alter or tamper any content of the Website except for printing off pages for your own personal reference. Any communication or material which you transmit to us through this Website or otherwise via the Internet will be treated as non-confidential unless such communication or material includes personal information, which we will use in accordance with our Privacy Policy. Any communications and other material which you send to us are shall remain our property and by sending the same to us you agree that we may use the same for any purpose whatsoever, without any compensation being payable by us to you.

Materials on The Website

All material on this Website including any advertising and/or promotional idents, images, text and/or audio is our property or has been licensed to us. All trade marks, names, logos and other intellectual property rights existing in this Website are also owned or licensed by us. You may use this Website for your personal entertainment and information and you may make a copy of the pages of this Website but only for your personal non-commercial use, provided that you keep all copyright and other proprietary notices intact. Any modification, transmission, hiring, copying (other than for non-commercial personal use), reusing or otherwise using the content of this Website for public or commercial purposes is prohibited.
Information on The Website
Whilst we have worked diligently to provide accurate and complete information, we cannot be liable to any person for any loss or damage which may arise directly or indirectly from the use of this Website (or any inability to use it) or any of the information contained on this Website. This Website and the information and material which it contains are subject to change without notice. All warranties, whether express or implied as to the accuracy or completeness of the information contained on this Website or in respect of any materials or products referred to on this Website are hereby excluded to the fullest extent permitted by law.
Links to Third Party Websites
Links on this Website and other websites that we operate may lead to third party websites. The content, accuracy and function of such websites is outside of our control and we cannot accept any responsibility for same and nor do we endorse the contents of such third party websites. In particular, any dealings that you have with such third party website operators shall be on the terms and conditions (if any) of that website operator, as this privacy policy is limited to the Website.
Website Security Statement
As required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our site.
When making a booking on this site, you agree that the personal data, which has been provided to MillionaireHolidays.com in connection with the booking, may be passed to government authorities for border control and aviation security purposes.

Booking Conditions

These are the terms on which we will make a booking for your travel or holiday requirements. By completing your booking via our website or after looking at our website and then completing your booking via telephone, you are accepting these terms of business. By making a booking, the lead passenger confirms that all persons names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.
Should you make any errors whilst making your booking, please contact us immediately via telephone/email. Please note amendment fees may apply.
When making your booking we will arrange for you to enter into a contract with each of the principal(s), who provide your travel arrangements, who will be a tour operator, airline, accommodation supplier, cruise company, transfer company or other suppliers and will be named on your receipt. For charter flights, scheduled flights, accommodation, packages, car hire, cruises, airport parking, resort transfers, and attraction tickets we act as agent for the principal, but we act as your agent when making a booking with most Low Cost/No Frills airlines.
All bookings are subject to these Agency Terms of Use, regardless of whether they are booked through the call centre or on the website.
As an agent we accept no responsibility for the acts or omissions of the principal or for the services provided by the principal. The principal’s Terms & Conditions will apply to your booking and we advise you to read these conditions carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
Our Terms of Use are governed by English Law and the jurisdiction of the courts of England and Wales.
Flight bookings on this web site, other than those on No Frills Carriers (where you are contracted directly with the carrier) are ATOL protected by the Tour Operator or airline.
When you book an Air Inclusive package holiday or flight which is ATOL protected, you are required to pay £2.50 ATOL Protection Contribution (APC) at the time of booking as protection begins as soon as your booking is confirmed. Some tour operators show the £2.50 APC separately and this is in addition to any advertised deposit amount. The £2.50 charge is non-refundable if you cancel your booking.
All contracts will be concluded in English.
To abide by the Civil Aviation Authority (CAA) rules for selling flight and accommodation from different suppliers, Millionaire Holidays Limited has its own ATOL licence - T7353.
MillionaireHolidays.com is a trading name of Millionaire Holidays Limited registered in England and Wales with registered number 7296174. Vat No. 993109205 Registered Office: 1 Dicksons Drive, Chester CH2 2BN. The Millionaire Holidays Limited is a Member of Travel Trust Association - Membership Number U800X.

Customers with Disabilities
If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact us via telephone/email before completing any reservation to ensure compatibility for the holiday that you choose.

Terms And Conditions For Your Travel Arrangements:

Your Holiday Price Policy

You will be advised of the current price of the holiday that you wish to book before your contract is confirmed and also of a minimum deposit (where applicable). The balance of the price of your travel arrangements must be paid at least 14 weeks before your departure date. Balance due dates may vary where scheduled flights are included and where ticketing deadlines are unexpectedly brought forward this may result in a request for earlier payment. If the deposit and/or balance are not paid on time, we reserve the right to cancel your travel arrangements and retain your deposit. All monies you pay to the travel agent are held by him on our behalf at all times. The price of your holiday may change after you have booked due to changes in transportation costs including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one, or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Terms of Use

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

Travel Insurance

Most principals require you to take out travel insurance as a condition of booking with them. In any event, YOU SHOULD TAKE OUT ADEQUATE TRAVEL INSURANCE WHICH REMAINS THE CLIENTS RESPONSIBILITY. This insurance should cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. From time to time, some Travel Insurance Providers place advertisements on our website. We do not accept any liability for the products supplied by these suppliers. 

Accommodation

MillionaireHolidays.com publishes information about accommodation and its facilities, availability and price and enables you to make a reservation directly with the accommodation provider. Millionaireholidays.com act as an agent for each of the accommodation providers whose accommodation is featured on this website. Your contract is directly with the accommodation provider with whom you book your accommodation.

Alterations by your Accommodation Provider

Occasionally your accommodation provider may need to make a change and we will try and let you know any important changes before you book. If you have already completed your booking we will let you know as soon as we can if there is time prior to your departure. In the unlikely event that your accommodation provider has to make a major change or alteration to your booking we will offer you the option of accepting the change or cancelling the accommodation booking and receiving a full refund of all monies paid for the accommodation to us. We do not accept any responsibility for any expenses or costs incurred by you as a result of the change or cancellations that are due to unusual or unforeseen circumstances beyond our or the accommodation providers control. These can include but are not limited to, war or threat of war, riot, civil strife, terrorist activity natural or man-made disaster, fire, adverse weather conditions, government action of accommodation no longer being available.

Website Accuracy

We take all reasonable care to ensure that the information published about each hotel, villa or apartment is accurate. However certain facilities or amenities may be temporarily unavailable for operation reason. When this happens we will do our best to inform you as soon as possible. We accept no responsibility for errors or omissions within the descriptions. If you are unsure which hotel to book we would advise that you use an independent review.

Star Ratings

These are used to indicate the overall quality and standard of each hotel, apartment or villa. The ratings are supplied by the tour operator or accommodation provider and are based on certain criteria including the overall standard of the hotel, the quality of the furnishings and the quality of the available food and the range of facilities within the hotel / complex. We cannot check every one of these hotels every season, the ratings featured and the descriptions / facilities in our advertising / on our website are the suppliers own ratings, are closely based on the official tourist board ratings and are displayed in good faith. It is worth noting that standards vary from country to country and what may be considered, for example, 5 Star in the UK, may differ from that in another country. Safety standards in some countries may differ from those applicable in the United Kingdom. MillionaireHolidays.com strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with the relevant safety information, such as fire evacuation procedures, etc.

What Is Included In the Price

RO = Room Only (No meals) SC = Self Catering (No meals), but cooking facilities are provided BB = Bed and Breakfast (Continental or in some cases, full English breakfast) HB = Half Board (Breakfast and dinner) FB = Full Board (Breakfast, lunch and dinner) AI = All Inclusive (Breakfast, lunch, dinner and local branded drinks and soft drinks*)* Each hotel will vary what it offers as part of an ‘All Inclusive’ stay. Please refer to the description provided by the tour operator.

Accommodation Vouchers

Your accommodation voucher will be sent to you in most circumstances within 7 days of your booking being made, subject to payment being received. However if you have not received the voucher 5 days prior to your departure please contact us via telephone/email. It is a condition of booking that you take your accommodation voucher(s) with you as it will provide you with the address of your accommodation, and local office contact number for the accommodation provider. MillionaireHolidays.com accepts no responsibility for any circumstances arising from you not taking your voucher with you.

Additional Requests

If you have a special request for adjoining rooms, special diets, etc., please indicate at the time of booking and we will endeavour to pass these on. However, these requests cannot be guaranteed as they do not form part of the contract and any extra costs are payable locally. We cannot accept requests for rooms with a particular view unless the supplement for that view (e.g. lake view, south facing) has been paid and the room type confirmed on your invoice.

Flights

There are varying types of flights that may be booked on a standalone basis or as part of your package i.e. Charter, No Frills, Full Published and Consolidated. Any flight element of your holiday is provided by an independent supplier. Each supplier has their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned. Please note: the carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carriers tariffs, rules or regulations. Right of refusal may now be granted to Airlines under new and stringent anti-terrorism laws.

Important Information for bookings involving flights:

There have been recent changes to EU legislation (Advanced Passenger Information Service - APIS) which now means that you are required by your airline to provide important information, that is shown on your passport, in advance of you going on holiday/travelling. The information can be provided any time from 6 months prior to departure and up to 72 hours before departure. On late bookings made within 24 hours of travel the data can be captured at the airport, however, you must allow additional time at check-in for this. We can complete this task for you, as long as you provide us with the relevant details. If you wish for us to pass the details to your airline, we will need to have the relevant details at least 10 days prior to your departure.
For bookings made within 10 days of departure, we will require the information as soon as you can provide it, but no later than 96 hours prior to your departure
For bookings made within 96 hours of departure, you will need to ensure you provide the details to the airline yourself as we cannot guarantee we will be able to process them in time.
Failure to provide details within these timescales means we cannot be held responsible for any problems arising at check-in related to the provision of APIS information.
You may have provided this information before for previous trips and therefore be aware if the process, if so you  are welcome to do it yourself and it will only take a few minutes (if you are going to provide the information yourself, please do let us know so that we do not chase you for it), however, we do need to advise you that if you do not provide this information you could have long delays at check-in, possible additional charges and could even be refused boarding.
By making a booking, you agree that the personal data, which has been provided to  MillionaireHolidays.com in connection with the booking, may be passed to government authorities for border control and aviation security purposes.

Charter Flight

A charter flight is invariably where an ATOL licensed Tour Operator such as AVRO, Thomson, or Thomas Cook etc has "chartered" their own Aircraft. When we book a charter flight on your behalf, we will identify that Charter Operator on your ATOL receipt. Full terms and conditions relating to individual charter airlines may be found in the relevant charter airline brochures. Where copies of these conditions are not readily available, copies of these terms and conditions are available on request from ourselves or the supplier concerned. By booking with us, you are agreeing to these conditions.

No Frills Flight

When we book a "No Frills" flight on your behalf, we will identify that "No Frills" Airline on your ATOL receipt. It should be noted, that "No Frills" airlines operate independently and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy "severe" cancellation charges. By allowing or asking us to book a "No Frills" flight on your behalf, we regret and you accept that we are unable to take any responsibility for flights changes, or cancellation made to any part of your reservation by the "No Frills" Airline. The following special terms apply: 1. In the sale of a standalone no frills flight we will search the relevant airline database and then if you choose to buy will purchase the flights seat(s) on your behalf directly from the airline. 2. If you have a query once the no frills flight is confirmed please contact our customer services department who will approach the relevant airline on your behalf. We will in all cases use our best endeavours to ensure that all of your requests are complied with. However if the no frills airline impose any fees or charges on us to effect the required changes we reserve the right to pass on the charge to you as well the charges laid out below. 3. You will be subject to the terms and conditions of the relevant no frills cost flights which will be deemed to be incorporated into this contract. For the avoidance of doubt, when we book a "No Frills" flight on your behalf, you are agreeing to the "No Frills" Airline booking terms & conditions. We will of course endeavour to change / amend all other components of your package without charge through co-operation with our suppliers in the event of a cancellation or change by the No Frills Airline however cannot guarantee this will be the case.

Full Published/Consolidated Flight

A "Full Published/Consolidated" Flight is normally identified as a flight operated by a "National Carrier" such as British Airways, KLM, Air New Zealand , Cathay Pacific etc. When we book a "Full Published/Consolidated" flight on your behalf, we will identify that "Full Published/Consolidated" Airline on your ATOL receipt (identified as "BSP" OR "Global Airfares Consol"). It should be noted Full Published/Consolidated Airlines normally levy "severe" cancellation/amendment charges dependent on the type of ticket booked.

Upgrading Your Flight & Flight Seat Requests

Unless you have pre-booked your seats (where this facility is available), it may not be possible to obtain them together. Please bear in mind that even when you do pre-book seats, in most cases we will not be able to confirm the actual seat numbers or position on the aircraft. Where possible, we will offer you a further range of upgrade options designed to give you a more comfortable journey at a reasonable supplement. 

Direct Flights

The flight routings used in connection with our holidays may be based on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft on route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for re-fuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary. However, should you require this information at an earlier stage, please check with your Travel Agent and/or our Sales staff at the time of booking. 

Flight Changes

Occasionally for a variety of operational reasons flight operators change flight times and for that reason it is important that you read all the documentation sent to you. We will try and notify you of any significant flights changes (more than 4 hours) as soon as the change is notified to us by the principle or no frills airline. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. You must reconfirm your inbound flight at least 48 hours prior to your departure from your resort on the number provided by your carrier or with the relevant overseas airport. We cannot be held responsible if you fail to do so. We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. We cannot be held responsible for Airline re-scheduling/re-routing flights via other airport/destinations following your confirmation of booking. Unfortunately, Airlines who re-route flights are not obligated to make a refund or reduction of any kind should a change to your original itinerary take place.

Flight Delays

In the event of a flight being delayed the flight provider will endeavour to arrange for the following to be provided, whenever reasonably practical, and subject to the airport being able to cater for this:- over 4 hours, an appropriate meal, and for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided whenever reasonably possible. However, this will depend on such factors as the type of flights you have booked (please see FLIGHTS section) expected length of delay, local availability of accommodation, immigration rulings etc. Where long flight delays will result in lost holiday time, no refunds are given. Similarly airlines do not offer compensation for flight delays. It is in recognition of the above that your holiday travel insurance policy normally offers monetary compensation for flight delays. In the event of flight delay or missed flights please make sure you contact the overseas assistance/emergency number as shown on your accommodation voucher.

Car Hire

MillionaireHolidays.com publishes information about car types, availability and price and enables you to make a reservation directly with the car supplier. MillionaireHolidays.com acts as an agent for each of the car suppliers whose availability is shown on our website. Your contract is directly with the car hire supplier with whom you book your car is booked.
We are unable to guarantee a particular make, model or fuel type of car. The car shown at the time of booking and on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).
Drivers must usually be aged between 25 and 65 although this can vary from country to country. If you are unsure please check at the time of booking.
All drivers must produce a full valid driving licence when taking delivery of the hire car.
A credit card swipe will be taken as a deposit on collection of the hire car. Unless you can provide a credit card for this purpose you will be unable to collect you car. MillionaireHolidays.com accepts no responsibility in this eventuality.

Car Hire Vouchers

Your car hire voucher will be sent to you in most circumstances within 7 days of your booking being made, subject to payment being received. However if you have not received the voucher 5 days prior to your departure please contact our customer services department. It is a condition of booking that you take your car hire vouchers with you as it will provide you with the name and contact details of the local supplier. MillionaireHolidays.com accepts no responsibility for any circumstances arising from you not taking your voucher with you.

Travel Extras

Travel Extras include, but are not limited to, airport parking, airport hotels, airport lounges, UK or resort transfers, and attraction tickets. For all of these products MillionaireHolidays.com act as an agent for the service provider.
Vouchers / Attraction Tickets
Your voucher / attraction tickets will be sent to you in most circumstances within 7 days of your booking being made, subject to payment being received. However if you have not received the voucher / attraction ticket 5 days prior to your departure please contact our customer services department. It is a condition of booking that you take your vouchers / attraction tickets with you as it will provide you with the name and contact details of the local supplier. MillionaireHolidays.com accepts no responsibility for any circumstances arising from you not taking your voucher with you.
Complaints (Specific to Travel Extras)
Your booking is made directly with the supplier. MillionaireHolidays.com act as agent for the supplier featured on our website and our responsibility is to publish the information about the ‘Travel Extra’ as provided by the supplier, notify them about your reservation and communicate any special requests or changes. MillionaireHolidays.com accepts no responsibility for any aspect of your booking or travel arrangements. Any complaint or claim should be referred immediately to the local supplier who will be able to resolve your problem to your satisfaction there and then, failure to report the problem whilst in resort could affect any claim you have. If you are still dissatisfied in any way with the standard, you must write to the supplier in writing immediately on your return. Failure to do so may result in any claims or liability being accepted

Destination Assist Terms and Conditions including Fair Use Policy

Your Destination Assist membership includes the entitlement to Three Information Texts and Unlimited Multilingual Assistance and unlimited Emergency Helpline Assistance subject to this Fair Usage Policy during the period of holiday booked with Millionaire Holidays. If only one-way flight is booked with Millionaire Holidays, the membership would last 7 days. Multilingual Assistance and Emergency Helpline Assistance will be of unlimited length and we will endeavour to provide interpretation assistance (subject to this Fair Use Policy) if required. Emergency calls are those that, in Millionaire Holidays’ reasonable opinion, constitute an emergency, typically those that require contact with and language interpretation between the member and the emergency services i.e. Police, Fire and Ambulance services. Millionaire Holidays’ Fair Use Policy is designed to make sure that our service is great value, fast and reliable whenever you use it. It is intended to ensure that our customers do not use our services in an excessive, unreasonable, offensive or fraudulent manner. Such usage may impact the quality or reliability of our services. Our Fair Use Policy applies when you use any of our unlimited services. Excessive use: You must not use any of our unlimited services in a way that we deem to be excessive. We will notify you if we deem your usage to be excessive, and in breach of our Fair Use policy, and may ask you to reduce your usage. If usage continues at an excessive level following this request or if usage is deemed by us to be unreasonable, offensive or fraudulent, we may refuse you access to our service.

Payments

When you use MillionaireHolidays.com to book your travel arrangements we will ask you to provide us with credit / debit card details in order to cover the cost of each of those arrangements. If there are problems with the credit / debit card that means we cannot collect the payment we will not allow you to complete the booking and will not collect any money. In the event that we have problems processing your card after the booking is made we will notify you to provide alternative payment details.
We do not accept deposit payments at the moment. We levy a charge of 2.5% of the transaction value for all payments made by credit card and 1.5% charge for payments made by debit card. This is to cover the card processing fees charged to us. We can take payments directly via Bank Transfer and there will be a fixed fee of £20 for the same. 

Cancellation and Amendments

You are advised that MillionaireHolidays.com is not bound to comply with any request for amendment or cancellation. Any amendments or cancellations must be confirmed in writing and sent to MillionaireHolidays.com via post, email or fax. We are unable to accept any verbal requests for changes or cancellations. Proof of posting is not proof of receipt; therefore you are advised to confirm all changes to our Customer Service Department by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. If additional persons are added to your booking this is done on the understanding that they understand and accept all booking terms and conditions. If you cancel or amend your booking the principal may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and in addition you must pay us the cancellation or amendment charge stated below.
Please note that many scheduled airline tickets are non-changeable (you cannot change any detail of the ticket) and non-cancellable (you will not receive a refund of any money paid). Please ask for details before you make your booking as once the booking is confirmed relevant charges will apply.
You should check the supplier terms and conditions at the time of booking to ensure you understand what charges they will apply in the case of your cancelling a booking. Any refunds granted would be at the discretion of the Millionaire Holidays Limited and for any refund request, customer should contact Millionaire Holidays as a first port of call.

Amendments
In addition to the charge applied by your tour operator or airline we will apply a charge of £20 per person if an amendment is made outside of 3 weeks (21+ days) prior to departure. However, amendments within 3 weeks (21 days) will incur a minimum charge of £40 per person in addition to any charge levied by your tour operator or airline. If any amendment is made within 1 week of departure (7 days) a charge of £50 per person will be applied in addition to any charges levied by your tour operator/airline. An amendment is classed as any change to the details you provided to us at the time of booking.

Cancellations
In addition to any supplier cancellation charges (except where they have charged 100% of the total cost), we will charge the following amount for any cancellations:
Cancellations made outside of 14 weeks (98 days) prior to departure: £50
Cancellations made within 14 weeks (98 days) prior to departure: £100
If you have taken out holiday insurance and the reason you are cancelling is covered by that insurance, you should be able to obtain payment of these cancellation charges (after deducting any part of the claim which the insurance company insists you pay) from your insurance company. You must pay the cancellation charges first. Please make sure you get written confirmation of your cancellation from us - this proves we have received your cancellation and you will need it to make a claim on your insurance.

If Your Booking is changed or cancelled by us or the principal:
It is unlikely changes will need to be made to your travel arrangements, as the arrangements are planned many months in advance. Occasionally changes are required and we reserve the right to make changes at any time. Most of these changes are minor and we will advise you of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in the table below.
In accordance with EU Directive – (EC) No.2111/2005, article 9, we are required to bring your attention the existence of a ‘community list’, which contains details of air carriers that are subject to an operating ban with in the EU Community.
In accordance with EU regulations, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such change is deemed a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
When a major change occurs, we will inform you as soon as reasonably possible, if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, your principal or tour operator will pay compensation as detailed in their terms and conditions.
Force Majeure
This means that you will not receive compensation if your travel arrangements are cancelled or changed in any way because of unusual or unforeseeable circumstances beyond our control.
These can include, for example, war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of god, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
Delivery of Documents
All documents, where possible will be delivered to you via the email address provided at the time of booking. Where we are required to deliver a paper document, i.e. an airline ticket it will be sent to the address of the card holder / lead passenger via 1st Class post. MillionaireHolidays.com accept no responsibility for any item that is lost in transit, nor do we accept any costs resulting in the loss or delay of any item sent to you. If you wish to receive any documents via a more secure postal service i.e. Recorded Delivery, there will be a minimum £5 charge. Please advise us as soon as you have confirmed your booking.
Claims and Complaints
MillionaireHolidays.com is a travel provider based solely in the UK. Whilst abroad should you encounter any problems, you should always contact your contracted Tour Operator or Suppliers in the first instance. If you are unable to resolve the matter whilst in resort, please write to our Customer Services department within 28 days of your return. Whilst we will endeavour to answer all queries as soon as possible, you are advised that problems relating to flights, accommodation, etc will have to be forwarded to the relevant supplier with whom you are contracted. All information given by MillionaireHolidays.com in respect of you holiday booking is as provided by the supplier. Whilst we make every effort to ensure that this information is current, we cannot be held responsible for any information given in good faith that is subsequently found to be incorrect. Whilst it is unlikely that you will have a complaint that cannot be settled amicably, If this is not the case any dispute arising out of, or in connection with the arrangements may (if you wish) be referred to The Travel Trust Association, which can act as an independent intermediary. Should you feel the need to make a complaint to the Travel Trust Association, please detail the matter in writing and post it to: Travel Trust Association Complaints Department, 3rd Floor, Albion House, High Street, Woking, Surrey GU21 6BD.

Conditions of Travel

We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise MillionaireHolidays.com in writing of the condition so that appropriate advice and assistance can be given. NB Passengers may be refused passage where as a result of failing to notify MillionaireHolidays.com appropriate arrangements cannot be made.
MillionaireHolidays.com has no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowance will vary by destination-please check (with the airline used) for details. Passengers are advised that most airlines operate a non-smoking policy. We reserve the right to determine the hotel, air carrier, flight routing (flights will not necessarily be direct or non-stop) and airport, for all holidays advertised.
Transportation
It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.
Any rail, road and other departure times are supplied by the carriers. They are subject to inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only. Millionaire Holidays Limited does not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and type of aircraft on which you will travel. However if any of these details change subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.
Behaviour
You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, Millionaire Holidays Limited will not refund any portion of the cost of your holiday and, if Millionaire Holidays Limited incurs any expense because of your behaviour, you will be obliged to compensate Millionaire Holidays Limited for that expenses.
Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Passport Requirements
All requirements should be checked with the relevant Embassy of the destination country prior to making a confirmed booking. A valid 10-year passport is necessary for all travel arrangements. Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans. You should apply for a passport or to renew an expired passport at least four weeks before travelling.
The UK Passport Agency can provide further information at: www.ukpa.gov.uk
Passports for children and young people
Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:
The child reaches the age of 16; or* The passport on which the child is included expires; or * The passport on which the child is included is replaced or an amendment results in the issue of a new passport Although we recommend all passengers travel on their own current/valid passport.
Names
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking, but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your documentation where possible, such notification must be made in writing and may incur a charge from both the principle, no frills / low cost airline and ourselves.
Vaccinations
We recommend that you obtain from the Department of Health the D.O.H. leaflet "Protect Your Health Abroad". We recommend that you check with your GP, Practice Nurse, or Travel Health Clinic for specific guidance. The Department of Health website can be found at: www.dh.gov.uk.
 
Travel Advice
The Foreign & Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information at the FCO website www.fco.gov.uk/knowbeforeyougo.
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the Department of Health's free leaflet "Health Advice For Travellers", your GP or a specialist clinic. Please note that you are strongly advised against scuba diving for 24hrs before travelling by air. For the most up-to-date essential information on your choice of destination and to ensure you make the most of your trip abroad, we recommend you visit the Foreign Commonwealth Office (FCO) website at www.fco.gov/uk/knowbeforeyougo. The Department of Health's website provides a worldwide country-by-country disease and immunisation checklist.
Visas
You should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit. Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel, even if you have travelled to this destination before. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.

Website Disclaimer

Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it. Prices shown on the website are believed accurate but, in the event of any inaccuracy or discrepancy we will contact you at the earliest opportunity. We recommend you contact us if you are in any doubt or have any queries before acting on any information on our website.
Our Liability To You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you an appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your travel arrangements.
Our liability will also be limited in accordance with and/or in an identical manner to: a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices:
Millionaire Holidays Limited, 1 Dicksons Drive, Chester CH2 2BN
Under EU law Reg 261/2004 you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights.
Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these terms and conditions.
If any payments to you are due from us any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk

Website Warning

In case of fraud by anybody, the proper authorities including Police will be informed and legal action will be taken.

Important Information for Turkish & Egyptian passport holders

Turkey

Recent experiences have shown that holders of Turkish passports have been refused their stay in Turkey as some hotels will not accept unmarried Turkish national/passport holders at their accommodation. Should you make a booking you may experience problems when checking in.

Egypt

Recent experiences have shown that holders of Egyptian passports have been refused their stay in Egypt as some hotels will not accept unmarried Egyptian national/passport holders at their accommodation. Should you make a booking you may experience problems when checking in.

How to Contact Us

Should you have other questions or concerns about these terms & conditions, please visit our ‘Contact Us’ page to either send us an email or for our telephone numbers.
Millionaire Holidays Limited is a member of The Travel Trust Association (U800X)